Return policy

Return & Refund Policy
Effective Date: August 20, 2026

This return policy governs return, exchange and refund requests for merchandise purchased from Vexorali via vexorali.xyz.

Return Eligibility Window: You may submit a return request within 30 calendar days from the date you receive your delivered order. Return requests submitted after this 30‑day window will not be accepted.

Condition of Returned Items: All returned apparel and accessories must be unused, unwashed, unaltered, free of stains, odors, scuffs or wear damage. Original tags, labels and packaging must still be attached and intact. Items that show signs of wear, damage caused by customer use, or missing original tags cannot qualify for return or refund. Final‑sale clearance marked items are non‑returnable and non‑refundable.

How to Start a Return: Before sending items back, you must submit a return request via our support email support@vexorali.xyz. Please include your order number, item SKU, and brief reason for return. Our support team will respond and provide authorized return instructions and return shipping address. Do not send goods back without prior return authorization, unauthorized returns risk being refused and not processed.

Return Shipping Cost: Customers bear the cost of return shipping fees for change‑of‑mind returns. If return is caused by our error such as wrong item shipped, manufacturing defect or product damage upon arrival, Vexorali will cover valid return shipping expense. We strongly recommend you use trackable shipping service for return parcels, as we cannot take responsibility for return packages lost in transit.

Refund Process: Once we receive and inspect your returned goods and confirm items meet return eligibility criteria, we will initiate your refund. Refunds will be issued back to your original payment method. Please allow 5‑14 business days for your bank or card issuer to post the refund to your account, banking processing delays are outside our control. Original outbound shipping fees are non‑refundable unless the return is our fault.

Exchanges: If you want size swap or item exchange, please submit return request and place a new separate order for your desired item. We do not offer direct exchange shipment service.

Damaged or Defective Items: If you receive defective, damaged or incorrect merchandise, please contact customer support within 7 days of delivery. Please attach clear photos showing product defect, shipping package condition and your order number. We will evaluate your case and arrange suitable resolution including partial refund, full refund or replacement.

Contact
Vexorali
2005 Williamsburg Drive, Decatur, GA 30033, United States
Email: support@vexorali.xyz
Phone: (404) 213‑5300